Frequently Asked Questions

1. Is OrionPlay a legitimate platform?

Yes. OrionPlay operates under PAGCOR licensing and implements audited RNG systems verified by independent testing agencies. The platform uses 256-bit SSL encryption and follows strict anti-money laundering (AML) regulations to ensure fair play and secure transactions.

2. How do I register on OrionPlay?

Visit orionplay.app, click Register, complete form fields (email, mobile, birth date, password), verify email/mobile, then submit ID documents for account activation. The entire registration process takes under 90 seconds.

3. What is the minimum age requirement?

Players must be 21+ years old in accordance with Philippine gambling regulations. Age verification occurs during the KYC (Know Your Customer) process. Accounts found violating this rule will be immediately suspended.

4. Which countries can access OrionPlay?

OrionPlay primarily serves Philippines-based players. Some regions are restricted due to licensing constraints. Check the Terms of Service for the complete exclusion list. VPN usage to bypass geo-restrictions may result in account suspension.

5. Can I maintain multiple accounts?

No. OrionPlay's terms permit only one account per individual, email address, mobile number, and IP address. Duplicate accounts trigger immediate suspension and fund forfeiture. Contact support if you need assistance with your existing account.

6. Why is account verification required?

Verification prevents fraud, ensures legal age compliance, and enables secure withdrawals per anti-money laundering (AML) regulations. Required documents include a valid government ID and proof of address. Verification typically takes 2-4 hours during business days.

7. What security measures protect my data?

OrionPlay employs 256-bit SSL encryption for all data transmission, two-factor authentication (2FA) for account access, and segregated database architecture isolating financial data. The platform never stores complete credit card information and undergoes quarterly security audits.

8. How do I reset a forgotten password?

Click "Forgot Password" on the login page, enter your registered email, and follow the link in the reset email (valid for 30 minutes). Create a new password with 8+ characters, including uppercase, lowercase, and numbers. Contact support if you don't receive the reset email within 5 minutes.

9. Can I change my registered mobile number?

Yes. Go to Profile > Settings > Update Mobile Number. You'll need to verify both the old and new numbers via OTP. For security reasons, mobile number changes are limited to once every 30 days.

10. How do I enable two-factor authentication?

Navigate to Profile > Security > 2FA Settings. Download an authenticator app (Google Authenticator, Authy), scan the QR code, and enter the 6-digit code to enable. 2FA is highly recommended for account security.

11. Which payment methods work?

Available Methods:

• GCash - Instant deposits, 15-minute withdrawals
• PayMaya - Quick transfers, minimal fees
• Bank Transfer - BDO, BPI, UnionBank, Landbank
• Cryptocurrency - BTC, ETH, USDT (TRC20/ERC20)
• Over-the-Counter - 7-Eleven, Cebuana, MLhuillier

12. What is the minimum deposit amount?

The minimum deposit is PHP 100 for all payment methods. For crypto, the minimum varies by coin (equivalent to PHP 100 at current rates). Maximum deposits range from PHP 50,000 to PHP 5,000,000 depending on the method.

13. How fast are withdrawals processed?

Processing Times:

• GCash/Maya: 15 minutes - 2 hours
• Bank Transfer: 4-24 hours
• Cryptocurrency: 10-30 minutes
• Over-the-Counter: 24-48 hours

First withdrawal requires completed account verification. VIP members enjoy priority processing with withdrawals in under 15 minutes.

14. Why was my withdrawal rejected?

Common reasons include:

• Account not fully verified (KYC incomplete)
• Wagering requirements on active bonus not met
• Withdrawal amount exceeds limits (PHP 500 min, PHP 500K max)
• Suspicious activity trigger (large unusual transactions)
• Payment method mismatch (must withdraw to deposit method)

15. Are there withdrawal fees?

OrionPlay does not charge withdrawal fees for GCash and Maya. Bank transfers may incur PHP 50-200 fees depending on the bank. Crypto withdrawals have network fees (BTC: ~PHP 100, ETH: ~PHP 200, USDT: ~PHP 50). Check fees before confirming withdrawal.

16. What is the maximum withdrawal limit?

Standard players: PHP 500,000 per transaction, PHP 2,000,000 per day, PHP 10,000,000 per month. VIP members have higher limits: PHP 1,000,000 per transaction, PHP 5,000,000 per day, and PHP 50,000,000 per month for VIP Gold.

17. What game categories does OrionPlay offer?

Available Categories:

• Slots - 200+ video and classic slots
• Live Casino - Baccarat, Blackjack, Roulette, Andar Bahar
• Fishing Games - Interactive shooting games with jackpots
• Crash Games - Fast-paced multiplier games
• Card Games - Tongits, Pusoy, Video Poker

18. How many games are available?

300+ titles from 15+ verified providers including Pragmatic Play, Evolution Gaming, JILI, Fa Chai, and more. 5-10 new games are added monthly. All games are tested and certified for fair play by independent laboratories.

19. What are popular OrionPlay slot titles?

Top Games:

• Super Ace - 96.5% RTP, high volatility, free spins
• Fortune Gems - 97.1% RTP, low volatility, multipliers
• Golden Empire - 96.8% RTP, medium volatility, cascading wins
• Mega Ace - 96.4% RTP, high volatility, bonus buy
• Money Coming - 95.9% RTP, medium volatility, progressive jackpot

20. Are free play games available?

Yes. Most OrionPlay games include demo mode accessible without login, allowing unlimited practice spins. Demo credits reset when refreshed. Note: You cannot win real money in demo mode, and progressive jackpots are disabled.

21. What bonuses does OrionPlay offer new players?

Welcome Package:

• 100-200% deposit match up to PHP 5,000-10,000
• 50-100 free spins on selected slots
• No deposit bonus (PHP 100) for verified players

Wagering requirement: 20-30x on bonus + deposit amount. Minimum deposit: PHP 100. Valid for 30 days.

22. What is the VIP Club?

OrionPlay VIP Club is a tiered loyalty program offering:

• Bronze: 0.5% cashback, PHP 1M daily withdrawal
• Silver: 1% cashback, PHP 2M daily withdrawal, birthday bonus
• Gold: 1.5% cashback, PHP 5M daily withdrawal, dedicated account manager
• Diamond: 2% cashback, unlimited withdrawals, VIP events, exclusive bonuses

Progress to higher tiers by wagering PHP 100,000 (Bronze) to PHP 50,000,000+ (Diamond) monthly.

23. Does OrionPlay have a mobile app?

Yes. OrionPlay APK is available for Android via direct download from the website. iOS users access via mobile browser with home screen installation option (Add to Home Screen). The app offers exclusive push notifications for promotions and faster loading times.

24. Games won't load or are stuck on loading screen?

Solutions:

1. Clear browser cache and cookies
2. Disable VPN or proxy
3. Update browser to the latest version
4. Try a different browser (Chrome, Firefox, Safari)
5. Check internet connection (minimum 5 Mbps for smooth play)
6. Contact live chat if issue persists

25. Why is the app not installing on Android?

Common Fixes:

• Enable "Install from Unknown Sources" in Settings > Security
• Free up at least 500MB storage space
• Ensure Android version 8.0 or higher
• Download the APK again (file may be corrupted)
• Disable antivirus temporarily during installation

26. How do I contact support?

Available Channels:

• 24/7 Live Chat: Via website/app - Average response: under 3 minutes
• Email: [email protected] - Response within 24 hours
• Telegram: @OrionPlaySupport - Response within 1 hour
• Phone: Available for VIP Gold members only

27. What if I deposit but funds don't appear?

Wait 15-30 minutes for payment processing. If funds still don't appear:

1. Check your transaction history in the app
2. Take a screenshot of the payment confirmation
3. Contact live chat with transaction details
4. Funds are manually credited within 1 hour after verification

28. Can I set deposit limits?

Yes. OrionPlay provides responsible gaming tools:

• Daily Limit: PHP 1,000 - PHP 100,000
• Weekly Limit: PHP 5,000 - PHP 500,000
• Monthly Limit: PHP 10,000 - PHP 2,000,000

Set limits in Profile > Responsible Gaming. Limits take effect immediately and cannot be overridden for 24 hours.

29. How does self-exclusion work?

Self-exclusion allows you to take a break from gaming:

• 24 Hours: Cooling-off period, automatic reactivation
• 7 Days: Short break, cannot reactivate early
• 30 Days: Medium-term exclusion
• Permanent: Lifetime ban (irreversible)

During exclusion, you cannot access games or deposit funds. Active bets are settled before exclusion takes effect.

30. Are OrionPlay games provably fair?

Yes. All RNG-based games undergo monthly audits by independent testing labs (e.g., GLI, iTech Labs). Certification numbers are accessible in game info sections. Live casino games use real physical cards/equipment with HD streaming ensuring transparency. Return-to-player (RTP) percentages are verified and published monthly.